Frequently Asked Questions (FAQ)
Welcome to Concept Advantage! Below you’ll find answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out to us by creating a support ticket at https://conceptadvantage.com/concept-advantage-support/. We’re here to help!
1. What is your return policy?
We accept returns on unopened supplements within 30 days of purchase. Apparel items are non-refundable unless defective, damaged, or printed incorrectly. For more details, check out our full refund and exchange policy here.
2. How do I request a return or exchange?
It’s simple! Just create a support ticket at https://conceptadvantage.com/concept-advantage-support/ and provide your order number along with the reason for the return or exchange. We’ll guide you through the process.
3. How long does it take to process a refund?
Once we receive and inspect your return, refunds are processed within 7-10 business days. You’ll receive an email confirmation once your refund is completed.
4. Can I cancel my order?
If your order hasn’t been processed or shipped yet, you can cancel it by submitting a ticket at https://conceptadvantage.com/concept-advantage-support/. Please include your order number for faster assistance.
5. What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us within 7 days of receiving your order. Submit a ticket with photos of the damaged or incorrect item, and we’ll make it right.
6. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package directly on the carrier’s website. If you don’t receive a tracking email, check your spam/junk folder or reach out to us.
7. Do you offer international shipping?
Currently, we only ship to Canada and within the United States. If this changes in the future, we’ll let our customers know through our website and newsletters.
8. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
9. How do I contact customer support?
The fastest way to reach us is by creating a ticket at https://conceptadvantage.com/concept-advantage-support/. Our team will respond promptly to assist you.
10. Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, we can update your shipping address. Submit a support ticket with your order number and the new address as soon as possible.
11. Do you offer discounts or promotions?
Yes! Keep an eye on our website and subscribe to our newsletter to stay updated on special offers and discounts.
12. Is your payment system secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and payment information.
13. Are supplements covered under the satisfaction guarantee?
Yes! If you’re not completely satisfied with your unopened supplements, you can return them within 30 days of receipt for a full refund of the purchase price (excluding shipping and handling). Please ensure the product is in its original, unopened condition.
14. What if my order is lost or not delivered?
If your order has not been delivered within 30 days (domestic orders) or 45 days (international orders), please contact us immediately by submitting a ticket. On rare occasions, customs may hold orders for random inspections. Either way, we’ll investigate the issue and work to resolve it for you.
15. Can I return apparel if it doesn’t fit?
Unfortunately, apparel items are made to order and cannot be returned for size, color, or design choice errors. However, if the item is defective or damaged, we’ll reprint the order or issue a store credit.
Still have questions? We’re here to help. Head over to our support portal at https://conceptadvantage.com/concept-advantage-support/ and let us know how we can assist you.
