TRACKING NUMBER
You will receive an email with a tracking number once your order is shipped but sometimes due to packaging time and high volume, tracking numbers may be delayed. We really appreciate your patience! Please remember to periodically check your Spam/Junk mail folder for our e-mails because they may land there by accident. For logistical reasons (We ship direct from factory), items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
SHIPPING TIME
Note to our Valued Customers: Shipping times vary by location. Please be patient with shipping times as we ship direct from manufacturers while working hard to prevent hiccups along the way. You will get a tracking number as soon as we have one available and it can take a few business days to get one. Please remember to periodically check your Spam/Junk mail folder for our e-mails because they may land there by accident. To get more information on shipping, please view our shipping information page HERE.
If you have any further issues, concerns or requests, please open a ticket on our support page HERE and we will do our best to help solve your problem ASAP.
*If you are outside of the United States, customs may delay your shipment for random inspection. This does not happen often and it is out of our control. Please be patient while they complete the process.