Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical.

How long will delivery take?

Shipping time varies by location. Since orders are direct from factories around the world, your orders can take anywhere from 10-30 business days depending on your location. Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our factory warehouse within 2-5 business days. You will then receive another email confirming the item has been dispatched and is on it’s way to you.

Do I receive an invoice for my order?

Yes, you’ll receive digital invoice in your email.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.

I did not receive a confirmation e-mail. What next?

If you did not receive a confirmation e-mail, it may be for a few different reasons.

1) It may take up to 15 minutes to get your confirmation e-mail. Please wait 15 minutes as it may still be on it’s way.
2) Your confirmation e-mail landed in the spam or junk folder. Please check and make sure you add Concept Advantage communication as a contact to avoid future communication from us landing in the spam or junk mail folder.
3) If you are still having e-mail problems, please contact us and we will try to solve the issue.

Something is wrong with my product! What now?

If you have an issue with your product, please let us know ASAP by opening a support ticket on our ticket support page. We will either replace your item, refund your money or figure out a solution that you are happy with. If you can, please include a picture with your ticket and we will work with you to get come up with the best solution for your situation

I LOVE your store! How can I spread the word to other people?

First of all, thank you kindly! You may spread the word by sharing our page on social media and by word of mouth! Just send the link to as many people as you desire! We really appreciate you sharing as it keeps our business going strong!