Refund and Exchange Policy

At Concept Advantage, we’re here to provide you with amazing products and an even better shopping experience. Your satisfaction means the world to us! If something doesn’t meet your expectations, we’re here to make it right. Please take a moment to review our friendly and straightforward refund and exchange policy.

When Can You Get a Refund or Exchange?

We want you to love what you purchase, but here are the situations where we can offer a refund or exchange:

  1. Unopened Supplements:

    • If your supplements are still in their original, sealed, and unopened packaging, you can return them within 30 days of purchase.

    • Just keep your receipt or order confirmation email handy to help us process your request quickly.

  2. Damaged, Defective, or Incorrect Items:

    • Did something arrive damaged, expired, or not quite right? Let us know within 7 days of delivery, and we’ll make it right.

    • Examples of eligible issues include incorrect SKUs/labels, expired inventory, or inner seals that are broken or damaged. Dented containers with intact seals do not qualify.

    • For orders not delivered or with tracking issues (domestic orders: 30 days; international orders: 45 days), please contact us to investigate.

  3. Apparel (via Printful):

    • Apparel items are made to order and are non-refundable unless defective, damaged, or printed incorrectly. Let us know within 7 days, and we’ll make it right.

    • We do not offer refunds or exchanges for size, color, or design choice errors made by the customer.

  4. Exclusions:

    • Our 30-day satisfaction guarantee does not cover items damaged or misused. Attempting to disassemble, modify, or alter any product will void the return eligibility.

    • Clearance or final sale items are not eligible for refunds or exchanges.

How Do You Request a Refund or Exchange?

We’ve made it super easy to get in touch with us:

  1. Open a Support Ticket:

  2. Pack It Up:

    • If you’re returning something, please pack it securely to avoid damage during shipping.

    • Don’t forget to include your receipt or proof of purchase.

  3. Ship It Back:

    • We’ll provide you with the return address. You’ll be responsible for the shipping costs unless the return is due to a defect, damage, or mistake on our part.

    • Be sure to use a tracked shipping method so nothing gets lost on the way back.

How Refunds Work

  • Once we receive and inspect your return, we’ll process your refund within 7-10 business days.

  • Refunds will go back to your original payment method.

  • We’ll send you an email confirmation once everything is completed.

Exchanges

  • If you’d like to exchange an item, let us know! We’ll check if the replacement is available.

  • If we don’t have what you’re looking for, we’ll issue a refund or provide store credit so you can find something else you love.

A Few Exceptions

  • Opened supplements can’t be returned for health and safety reasons.

  • Clearance or final sale items aren’t eligible for refunds or exchanges.

  • Products returned without prior approval may not be accepted.

  • Unauthorized attempts to disassemble, modify, or alter products void eligibility.

Why Trust Us?

We’re here to make your experience seamless, transparent, and hassle-free. By creating a ticket at https://conceptadvantage.com/concept-advantage-support/, we’ll ensure your issue is handled promptly and professionally. We’re here to help and appreciate the trust you place in us!