We want you to be happy with your apparel, accessories, gear, and custom-designed products. Please open a support ticket at Concept Advantage Support before returning an item. Eligible items must be unused, in their original condition, and returned with applicable packaging. Defective or incorrect apparel products may be eligible for a reprint or store credit after review. Custom-made or personalized products are not eligible for a non-defect return or exchange. Shipping fees are non-refundable unless required otherwise. Once a return is received and inspected, we will notify you of the outcome.