Refund and Return Policy
At Concept Advantage, we are dedicated to providing our customers with the highest quality supplements to support their health and wellness goals. That is why we offer a 30-day satisfaction guarantee on all of our products. If for any reason you are not completely satisfied with your purchase, simply return the item within 30 days of receipt for a full refund of the purchase price, excluding shipping and handling fees.
Order Refunds & Order Credits
Once an order ships from our fulfillment center, we do not issuere funds to your account. Instead, we may offer you an exceptional order credit for the total charge of the order in the following order issues:
– Incorrect SKUs/labels shipped.
– Expired inventory shipped.
– Container’s inner “seal” is broken, damaged or open. Dented containers with a seal properly secure and sealed do not qualify.
– Order not delivered to you or tracking number did not update (within 30 days from the order date for domestic orders in the USA, and within 45 days from the order date for international orders).
To be eligible for a refund, the supplements must be in their original, unopened condition, with all packaging intact. Return shipping costs are the responsibility of the customer.
Please note that our 30-day satisfaction guarantee does not cover products that have been damaged or misused. In the event of such damage, we reserve the right to refuse a refund or exchange. Additionally, any attempts to disassemble, modify or alter the supplements will void the satisfaction guarantee.
If you would like to return a product, please open a ticket HERE to initiate the return process.
We are confident in the quality and effectiveness of our supplements, and we appreciate your trust in Concept Advantage as your source for health and wellness support.
At Concept Advantage, we are committed to providing our customers with high-quality apparel products. However, if you receive a product with an error caused by us, we will either reprint the order or offer a store credit.
Please note that we do not offer refunds or exchanges for products that are not defective, including but not limited to incorrect size, color, or design choice made by the customer. Additionally, any attempts to disassemble, modify, or alter our apparel will void the return policy.
To initiate a return, please open a ticket HERE. Return shipping costs are the responsibility of the customer.
Concept Advantage understand that customer satisfaction is of utmost importance, and we strive to provide you with high-quality products that meet your expectations. Whether you are purchasing supplements or apparel, our 30-day satisfaction guarantee for supplements and our return policy for apparel provide you with peace of mind and assurance that you can shop with confidence.
If for any reason you are not satisfied with your purchase, please don’t hesitate to reach out to our customer service team and please open a ticket HERE. We are here to help and will work with you to find a resolution that meets your needs.
We believe in transparent and clear communication, which is why we have outlined our return and refund policies in detail for you. Our goal is to provide you with a seamless and enjoyable shopping experience, and we are always here to assist you with any questions or concerns.
We appreciate your business and value your trust in us. Our commitment to providing high-quality products and exceptional customer service sets us apart, and we look forward to continuing to serve you in the future.
Should you have any questions or concerns regarding our return and refund policies, please don’t hesitate to contact us. We are always here to help.
Thank you for choosing Concept Advantage for your health and wellness needs.