Shipping
At Concept Advantage, we understand that getting your supplements and apparel to you as soon as possible is important. That’s why we offer a range of shipping options to meet your needs.
Supplements:
USPS Domestic (US) Delivery time: 5-9 business days (approx.)
UPS Domestic (US) Delivery time: 5-7 business days (approx.)
GlobalPost (International) Delivery time: 12-16 business days (approx.)
DHL Express (International) Delivery time: 5-6 business days (approx.)
* This is an estimation provided by the carriers,and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, work force shortage or strikes,order volume surge due to holidays,etc
Apparel:
Our fulfillment process typically takes 2-7 business days, depending on the product being ordered and the production method being used. After production is completed, your order will be shipped to you according to the shipping method you selected.
Domestic USA Orders: Estimated Delivery Time: 4-5 business days (fulfillment + shipping)
Canadian Orders: Estimated Delivery Time: 6-7 business days (fulfillment + shipping)
* This is an estimation provided by the carriers,and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, work force shortage or strikes,order volume surge due to holidays,etc
Please note
shipping times are estimates and may be impacted by factors such as holidays, weather conditions, and customs processing. If you have any questions or concerns about your shipment, please contact us at support@conceptadvantage.com
Holiday Notice
During holidays, shipping times may be longer than normal. To ensure that your shipment arrives on time, please place your order well in advance of the holiday.
We fulfill orders Monday-Friday, between 8am to 2pm, with the exception of the following US Federal holidays:
a.New Year’s Day.
b.Independence Day.
c.Labor Day.
d.Thanksgiving Day.
e.Christmas Day
The fulfillment cut-off time is 2 pm EST for all orders with less than 20 units. Orders will be processed within 2 business days.Under exceptional circumstances, this lead time could be extended with or without previous and formal notice. Delivery done by the carriers to your customer’s addresses occurs Monday-Saturday via USPS, UPS, Global Post, and DHl.
Exceptional circumstances
Under exceptional circumstances, such as but not limited to:
unexpected order fulfillment volume surge, shortage of fulfillment staff members, software or technical issues,and/or connection issues for your online store, this lead time could be extended with or without previous and formal notice.
Where do we ship to?
Currently we ship domestically (USA) as well as internationally Canada. This may change in the future to include additional destinations.
What shipping carriers do we use?
Domestic orders (USA) are shipped via UPS Ground, USPS First Class, or USPS Priority. International orders ship via Global Post or DHL Worldwide.
International shipping and potential delays
When shipping internationally, customs can delay packages by up to 6 weeks. This does not happen often, but it can happen. Concept Advantage has no control and absorbs no logistical or financial responsibility in such situations
Responsibility for payment of international duties & taxes:
Typically, duties and taxes are determined by the type of goods that are shipped and the value of the goods. Duties and taxes are levied by Customs in the destination country. Each country has its own customs laws and the duties for different types of goods and values are set locally. Please be aware that Concept Advantage not take responsibility for paying these fees. These are the responsibility of the customer.
Shipping Rates
At Concept Advantage, we strive to provide our valued customers with the most efficient and cost-effective shipping options. In accordance with this goal, we may elect to utilize a flat shipping rate for specific products, offer complimentary shipping on occasion, or utilize carrier rates. It is important to note that shipping cost, terms and conditions, and transit time are determined by the carrier and may be subject to changes without notice. To ensure that our customers receive the best possible shipping rates, we continually review our carrier rates and collaborate closely with our carriers..
Thank you for choosing Concept Advantage for your supplement and apparel needs. We look forward to serving you.
